Do any of you pick CEs with your front desk in mind? I schedule CE for our doc and manage patient education and insurance calls at the front desk (about 65 visits a week), and with renewal coming up I’m trying to steer him toward courses that make check-in, documentation, and Medicare conversations smoother — think practical documentation updates or rehab progressions we can explain at the desk. If a course genuinely changed your patient flow or reduced front-desk confusion, which one was it and why?
We got the most mileage after our doc took Dr. Mario Fucinari’s Medicare documentation CE (NCMIC) and we turned it into a one-page ABN decision tree and a check-in script — ABN confusion dropped and flow smoothed out. It only really helps the desk once you add templated SOAP phrases for active vs maintenance and keep the CMS ABN handy: https://www.cms.gov/medicare/medicare-general-information/abn.
With ‘about 65 visits a week’, I’d push him toward KMC University’s Medicare/compliance CE and then block 45 minutes after it to map your check‑in prompts to AT/GA/GY usage and a one‑sentence Medicare script — , the mixed-coverage talk derails lines otherwise. The other win has been a rehab CE that requires outcome measures (Oswestry/NDI) so the front desk can hand out/score at check‑in to justify active vs maintenance. If you haven’t tried KMC yet, here’s the hub: https://www.kmcuniversity.com — want the quick script we use?